Refund policy

Last updated: September 29, 2026

We want you to love your Affliction gear. If something isn't right, you may return eligible items within 30 days of delivery, following the steps below. This website is operated in Canada by Time Bomb Trading Inc.

Important: Contact Us Before Returning Anything

All returns must be pre-approved. Before sending anything back, you must email us to request a Return Control (RC) number.

Returns sent without an RC number cannot be identified by our warehouse and may be delayed, refused, or not processed. We are not responsible for items sent back without an RC number.

How to Start a Return

  1. Email us at customerservice@afflictionclothing.ca within 30 days of delivery. Please include:
    • your order number;
    • the item(s) you want to return, with size and colour;
    • the reason for the return; and
    • photos, if the item is defective, damaged or incorrect.
  2. Receive your RC number. Our team will reply within 1–2 business days with your RC number, the return address and return instructions.
  3. Pack your items securely in their original condition and packaging, and clearly write your RC number on the outside of the box and on a note inside the package.
  4. Ship your return to the address we provide. We strongly recommend a trackable shipping service and keeping your receipt and tracking number.

Return Shipping Costs

  • Standard returns (change of mind, wrong size, etc.): Customers are responsible for the cost of shipping the item back to us. We do not offer free returns. Original shipping charges are non-refundable.
  • Defective, damaged or incorrect items, and warranty claims: Return shipping is free. Once we approve your claim, we will provide a prepaid return shipping label along with your RC number.

We are not responsible for return packages that are lost or damaged in transit if they were sent without tracking.

Return Eligibility

To be eligible for a return, items must be:

  • returned within 30 days of delivery;
  • unworn, unwashed and unaltered;
  • in their original condition, with all original tags attached and in the original packaging; and
  • free of odours, stains, pet hair, makeup or other signs of use.

Items that do not meet these conditions may be refused and sent back to you at your expense, or may receive a partial refund.

Non-Returnable Items

  • Items marked "Final Sale"
  • Gift cards
  • Underwear, socks and swimwear, for hygiene reasons (unless defective)
  • Items returned without an RC number or after the 30-day return window

Refunds

Once your return arrives at our warehouse, we will inspect it and email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 5–10 business days after inspection. Depending on your bank or card issuer, it may take a few more days for the refund to appear on your statement.

  • Refunds include the price of the returned items and applicable taxes.
  • Original shipping charges are non-refundable, except for defective, damaged or incorrect items.
  • If your order qualified for free shipping and the return brings your remaining order below $150 CAD, the original shipping cost may be deducted from your refund.
  • Items bought with a discount code are refunded at the price you paid.

Exchanges

Need a different size or colour? Email us to request an RC number for an exchange. Exchanges depend on stock availability. If the item you want is unavailable, we will issue a refund instead. Return shipping for exchanges is the customer's responsibility unless the original item was defective or incorrect. We will cover shipping the replacement item to you.

Defective, Damaged or Incorrect Items

If you received an item that is defective, damaged in transit, or not what you ordered, please email us within 7 days of delivery with your order number and clear photos of the item and packaging. Once approved, we will send you an RC number and a prepaid return label, and we will replace the item or issue a full refund, including original shipping.

Warranty Claims

Items with a manufacturing defect (for example, faulty stitching, seams, zippers or hardware under normal use) may be covered under warranty. Warranty does not cover normal wear and tear, misuse, improper washing or care, alterations, or accidental damage. To make a warranty claim, email us with your order number, a description of the problem and photos. If your claim is approved, we will provide an RC number and a prepaid return label, and we will repair, replace or refund the item at our discretion.

Refused Deliveries and Undeliverable Packages

If an order is refused at delivery or returned to us as undeliverable, we will refund the item price once the package is back at our warehouse. Original shipping and any return shipping charges we incur will be deducted from the refund.

Late or Missing Refunds

If you haven't received your refund after 10 business days from our approval email, please check with your bank or card issuer first, then contact us at customerservice@afflictionclothing.ca.

Your Rights

Nothing in this policy limits any rights you may have under the consumer protection laws of your province or territory.

Contact Us

Email: customerservice@afflictionclothing.ca
Time Bomb Trading Inc.
8067 North Fraser Way
Burnaby, BC, Canada

Please do not send returns to the address above unless instructed. The return address will be provided with your RC number.